If you require a rental: 

1. If you have rental on your policy the payment options could be $15.00, $30.00, even $45.00 or more per day with a specific dollar limit (depending on the coverage option you chose for rental coverage), or a number of days limit. Some customers may also have a $15.00 day endorsement from AAA.

2. In most cases thirty days is not necessary to repair a vehicle*. If you feel you are getting close to your limit you can call your insurance company and ask if you can have an extension, especially if the delay is due to the fact an adjuster did not arrive in a timely manner which contributed to the delay.  Our staff is also happy to assist with extending the rental.

3. If you do not have rental on your policy, you may be able to have the other party’s insurance company pay for your rental if they are assuming liability. This may take up to two weeks and sometimes longer for the insurance company to determine. Please note that some insurance companies will only do a reimbursement of funds…depending on their policy. Ask your agent to assist you with making sure the other insurance company has obtained all the information they require to determine liability. Our staff is  also able to assist with obtaining a “pay out of pocket” rental for you if needed.

4. Our staff is more than happy to set up the rental for you, however, having your insurance representative set up the reservation is the best way. If your inssurance company sets it up, it should be a “direct pay” by the insurance company which will generally make your deposit for the rental less. Please be advised that the rental company will require a major credit card or debit card for the deposit. Using a credit card is better than using a debit card because the funds are only on hold when you use a credit card, but the funds are withdrawn from you account if you use a debt card. Funds are deposited back into your account after the rental is returned and generally takes a few days for it to show up in your account .

5. We can arrange for the rental company to pick you up at the shop when you drop off your vehicle. Please let our office know the time you plan on dropping off and allow a fifteen minute to half hour window for the rental company to arrive (they sometimes run late).

6.   When you get the rental,  be sure you notice the gas level and make sure it is close to that level when you return the rental to avoid additional charges by the rental company. 

7. The rental can be left at the shop when you come to pick up your vehicle. Please be sure to take all your belongings out of the rental before returning it, such as garage door opener, cell phone charger, etc.

*Occasionally there are parts delays or delays by a sublet vendor beyond the control of the shop that may put you past the 30 days (which the insurance company might not cover). Therefore, if your vehicle is drive-able after the accident you should wait to get your rental until the day you drop  off for repair.